The Terms of Use of the Health Information Australia (HIA) and Pharmacy Hive Products are listed in these Terms and Conditions and are to be read in conjunction with the Privacy Policy as published on our website.

You should review these Terms and Conditions when using the HIA website and/or Pharmacy Hive website and immediately leave the website if you do not agree to these terms and conditions of use.

1. The pharmacy/pharmacies (the client) agrees to pay to Health Information Australia Pty Ltd (HIA) the sum of $450 + GST per annum as a single annual payment.  

2. HIA will supply the client with a range of policies, procedures, and other relevant documentation to support the client’s QCPP accreditation requirements. 

3. While the client may request specific documents or document details not currently supplied by HIA, HIA reserves the right to determine the nature, type, content, and layout of any and all documents supplied under this agreement. 

4. HIA will maintain and update such documents as required on at least an annual basis, and will add further documents as required from time to time by the QCPP accreditation body. 

5. HIA will further support the client with online and/or phone advice as requested by the client for their QCPP accreditation. 

6. HIA reserves the right to alter the subscription fee on an annual basis. 

7. The client can cancel this subscription at any time. No refund will be given for fees already paid where documents have been supplied to the client prior to cancellation. 

8. In the event of a cancellation of their subscription, the client may retain any documents already supplied to them by HIA under this agreement, but will not be supplied with further updated documents, nor be eligible for further support from HIA. 

9. All documents are supplied and advice given by HIA in good faith. However, all documents are templates and guides only. It is the sole responsibility of the client to make amendments as required and to ensure they are fit for purpose for the client’s specific circumstances and needs. HIA will not accept liability in any sense or form for any failure, loss, or other damage resulting from the use of the documents by the client, or by any third party acting on behalf of the client, nor for any failure, loss, or other damage resulting from advice given by HIA to the client, or to any third party acting on behalf of the client. 

1. Description The pharmacy/pharmacies (the client) agrees to pay to Health Information Australia Pty Ltd (HIA) the sum of $1,200.00 + GST per annum as a single annual payment.  

2. HIA will supply the client with a range of QCPP policies, procedures, and other relevant documentation to support the client’s QCPP accreditation requirements. 

3. HIA will supply the client with the Full Platform functionality including Hives, Tasks, Buzz and Activities with the standard inclusions. 

4. While the client may request specific documents or document details not currently supplied by HIA, HIA reserves the right to determine the nature, type, content, and layout of any and all documents supplied by HIA under this agreement. 

5. HIA will maintain and update content as required on at least an annual basis, and will add further content as required from time to time by the QCPP accreditation body or as developed by HIA. 

6. HIA will further support the client with online and/or phone advice as requested by the client for their QCPP accreditation. 

7. HIA reserves the right to alter the subscription fee on an annual basis. 

8. The client can cancel this subscription at any time. No refund will be given for fees already paid where documents have been supplied to the client prior to cancellation. 

9. In the event of a cancellation of their subscription, the client may retain any documents already supplied to them by HIA under this agreement, but will not be supplied with further updated documents, nor be eligible for further support from HIA. 

10. All documents are supplied and advice given by HIA in good faith. However, all documents are templates and guides only. It is the sole responsibility of the client to make amendments as required and to ensure they are fit for purpose for the client’s specific circumstances and needs. HIA will not accept liability in any sense or form for any failure, loss, or other damage resulting from the use of the documents by the client, or by any third party acting on behalf of the client, nor for any failure, loss, or other damage resulting from advice given by HIA to the client, or to any third party acting on behalf of the client. text goes here

HIA does not warrant the accuracy, reliability, adequacy or completeness of any of the website content. However, you have rights under the Australian Consumer Law to a replacement or refund of a product ordered if it does not match the description given on our web site or online shopping cart.

You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.

It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, HIA disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website, pharmacy portal and the content therein.

HIA does not guarantee that access to the HIA website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the HIA website or any data on such a computer.

Payments made by Credit Card on our web site are submitted directly to our merchant services provider and/or stripe payment services to process your transaction. No credit card details are received, stored or retained on our web site server when processing your payment.

To the maximum extent permitted by law, HIA excludes completely all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence) arising out of or in connection with the website content and the use or performance of the HIA website.

The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trademarks, are the property of HIA and are protected by copyright, trade mark and other intellectual property laws.

Any such content may be displayed and printed solely for your personal, non-commercial use provided that any copyright notice is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of HIA.

HIA does not implicitly grant any licence or right to use its intellectual property by publishing that intellectual property on the HIA website in the public domain.

Any material you send to us on or via the HIA website will be deemed to be non-confidential and non-proprietary. This includes any data, questions, comments, suggestions, ideas or other information. We will be entitled to use such material for any purpose without compensation to you, with the exception of personal information protected by the Australian Privacy Principles and as detailed in our Privacy Policy.

The HIA website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, HIA does not control, endorse, sponsor or approve any such third-party websites or their content nor does HIA provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

You may link to HIA website from any other web site, print information or media without prior authorisation, providing that the nature and context of the link is consistent with the purpose of our website and the subject matter and context is relevant and suitable to our intended web site audience. Material and/or products that are accessible by subscription only are not included in HIA’s authorisation unless the user is a paid-up subscriber.

HIA does not guarantee that the uniform resource locator (URL) or address of the website or of any page on the website will remain indefinitely. By linking to our website, you indemnify HIA against any claim for damages arising from our actions to remove or change an address of any resource.

You must not use or access this website if the act of accessing this website or the material it contains is not permitted by law from within the country in which you are accessing the web site, or via proxy systems located in countries where access is not permitted by law in that country.

Access to materials published publicly on this web site is free of charge, however you are responsible for payment of charges associated with your internet service provider to access this website and for any fees charged to you by your internet service provider to download materials from this web site.

Access to subscriber-only materials will incur charges.

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the HIA website.

If any part of these Terms and Conditions is declared unenforceable or invalid, the remainder will continue to be valid and enforceable.

This agreement shall be governed by and interpreted in accordance with the laws of the Australian Capital Territory, Australia. If a dispute arises from these website Terms and Conditions, you agree to submit exclusively to the courts of the Australian Capital Territory, Australia.