Phase 1: Onboarding with Pharmacy Hive
Welcome to Phase One Onboarding.
For an overview of the Phase One Onboarding process, go to;
Policies + Procedures > B. QSPP Implementation Resources > 1. Phase 1 QSPP Platform Onboarding
Before the Live Onboarding Session
Purpose
Before attending your onboarding session, ensure the right people are identified, access has been configured, and your implementation team is ready to begin using Pharmacy Hive.
What You'll Learn
How delegated user management works
How to update access permissions
How to navigate support pathways
How to prepare for your onboarding session
Videos
Create and Update the Delegated User List Watch Video
Check and Update Access Records Watch Video
Find the Support Pathway and Help Feature Watch Video
Prepare for the Live Onboarding Session Watch Video
Related Resources
Onboarding Checklist
Delegated User Management Guide
Support & Help Centre
Implementation Team Planning Template
Week 0 - 1: Platform Orientation
Purpose
Build confidence navigating the platform and understand how Pharmacy Hive has been configured for your pharmacy.
What You'll Learn
Platform navigation fundamentals
User access management
Knowledge Hub and support resources
Core modules and workflows
Videos
Complete Platform Orientation Watch Video
Review and Update User Access Watch Video
Create or Confirm the Support Pathway Watch Video
Navigate Policies, Evidence, Buzz, Activities, Tasks and Quick Links Watch Video
Locate the Resource Hub and Help Features Watch Video
Related Resources
Platform Orientation Checklist
User Access Matrix
Platform Navigation Guide
Getting Started FAQs
Week 1: Activate Evidence-Generating Workflows
Purpose
Launch the core workflows that start generating evidence required for QSPP compliance.
Why This Is Important
Evidence generation should become part of everyday pharmacy operations rather than a retrospective accreditation activity.
Videos
Feedback Workflows
Incident Reporting
Operational Registers
Environmental Checks
Related Resources
QR Code Posters
Incident Reporting Guide
Feedback Collection Guide
Cleaning Schedule Templates
Refrigerator Monitoring Guide
Week 1 - 2: Communications, Activities and Tasks
Purpose
Establish accountability and communication processes within the platform.
What You'll Learn
Creating Tasks
Building Activities
Staff communications with Buzz
Linking resources and references
Videos
Buzz Communications Watch Video
Create & Update Activities Watch Video
Create & Update Tasks Watch Video
Create Role-Based Task Records Watch Video
Create Internal & External Hyperlinks Watch Video
Related Resources
Task Management Guide
Activities Planning Template
Communication Calendar
Buzz Best Practice Guide
Week 2: Staff Access and Early Onboarding
Purpose
Ensure staff are connected to the platform and understand their responsibilities.
Videos
Add, Remove or Deactivate Users Watch Video
Change Permissions Watch Video
Assign Training & Acknowledgements Watch Video
Show Staff App Access & Reporting Tools Watch Video
Monitor Reviews and Approvals Watch Video
Minor Ailment Training Watch Video
Related Resources
User Permissions Matrix
Staff Training Guide
Onboarding Checklist
Staff Access SOP
Week 2 - 3: Upload Existing Evidence
Purpose
Transfer existing evidence into Pharmacy Hive and establish a single source of truth.
Videos
Staff and Training Evidence Upload Watch Video
Equipment & Calibration Records Watch Video
Link Evidence to Records Watch Video
Identify Existing Policies & Procedures Watch Video
Create Review Tasks Watch Video
Related Resources
Naming Convention Protocol
Evidence Upload Standards
Evidence Repository Guide
Evidence Migration Checklist
Week 3: Policy & Procedure Review
Purpose
Begin tailoring policies and procedures to reflect local pharmacy practices.
Videos
Assign Staff Acknowledgements Watch Video
Record Reviews, Approvals & Version History Watch Video
Edit Policies for Local Practice Watch Video
Related Resources
Policy Review Checklist
Version Control SOP
Document Approval Workflow
Localisation Guidelines
Week 4: Training, Staff Evidence and Understanding the QSPP Workflow
Purpose
Build confidence using Pharmacy Hive to manage staff training, credentials, induction records and supporting evidence. This week focuses on understanding how the QSPP system connects together and ensuring staff know where evidence belongs and how it contributes to ongoing compliance.
Why This Is Important
Establishing clear training and evidence management processes early makes it easier to maintain compliance, demonstrate competency and prepare for future assessments. The goal is to begin building evidence repositories and understand the workflow, not to complete every configuration item.
Videos
Staff Training & Development
Staff Evidence & Credential Management
Professional Practice & Resources
Equipment & Compliance Records
Understanding Pharmacy Hive & QSPP
Exporting & Sharing Information
Related Resources
Community Pharmacy Training Plan Template
Staff Credential Checklist
Staff Induction Toolkit
Scope of Practice Guide
Evidence-Based Resources Library
Equipment Maintenance Register
Evidence Upload Standards
Naming Convention Protocol
QSPP Workflow Overview
Assessment Readiness Resources
Week 4 - 5: Day-to-Day Workflows
Purpose
Embed Pharmacy Hive into daily pharmacy operations.
Videos
Assign Completion & Review Responsibilities Watch Video
Schedule Reviews Watch Video
Create Maintenance, Risk & Improvement Actions Watch Video
Record Incidents & Corrective Actions Watch Video
Cleaning & Environmental Checking Watch Video
Premises Maintenance Log Watch Video
Related Resources
Monthly Review Template
Incident Management Guide
Corrective Action Workflow
Maintenance Planning Template
Week 4 - 5: Evidence & Implementation Check
Purpose
Confirm all core components of Phase 1 are operational and generating evidence.
Videos
Complete the Phase 1 Checklist Watch Video
Review Dashboard & Reports Watch Video
Confirm Evidence Collection Watch Video
Identify Adoption Gaps Watch Video
Confirm Go-Live Readiness Watch Video
Related Resources
Phase 1 Completion Checklist
Implementation Health Check
Dashboard Reporting Guide
Early Adoption Monitoring Guide
