Phase 2: Onboarding with Pharmacy Hive
Welcome to Phase Two Onboarding.
For an overview of the Phase Two Onboarding process, go to;
Policies + Procedures > B. QSPP Implementation Resources > 2. Phase 2 QSPP Platform Onboarding
Week 5: Governance Roles, Meeting Structure & Accountability
Purpose
Establish the governance framework that will support ongoing quality improvement, compliance oversight and decision-making. This week focuses on defining accountability, scheduling governance meetings and creating a structured review rhythm.
Why this is important
Strong governance ensures responsibilities are clearly assigned, decisions are documented, and improvement activities are reviewed consistently. This creates the foundation for effective oversight and continuous improvement.
Videos
Clinical Governance Roles - Accountabilities
Define governance responsibilities, accountability areas and review ownership.Schedule the First Governance Meeting and Recurring Cycle
Create your governance meeting structure and recurring review cycle.How to Use Meeting Recording Tools
Learn how to document review meetings and maintain governance evidence.Record Decisions, Actions and Owners
Capture meeting outcomes and assign accountability for follow-up actions.Use KPI Library Fields and Consumer Profile Information
Learn how KPI data and community information can support governance decisions.
Related Resources
Clinical Governance Roles & Responsibilities
Governance Meeting Agenda Template
KPI Library
Consumer & Community Profile Template
Governance Action Register
Week 5: Core Policies, Procedures & Platform Inclusions
Purpose
Review and tailor the core policies, procedures, templates and platform resources that support your pharmacy's operations.
Why this is Important
The Pharmacy Hive platform provides a substantial compliance framework, but documents must reflect local pharmacy practice. This week focuses on reviewing key documents and establishing ownership of future updates.
Videos
Review and Update Core Policies and Procedures
Review procedures first, then policies, and identify areas requiring tailoring.Record Approval Records for Key Staff
Document policy approvals and key staff sign-off activities.Find and Use Templates
Locate platform templates and understand where they should be applied.Use Checklists and Forms
Learn how forms and checklists support evidence generation and operational consistency.Use Version Records
Track updates and maintain version histories for policies and procedures.
Related Resources
Policy Review Checklist
Version Control SOP
Template Library
Staff Acknowledgement Process
Policy Approval Workflow
Week 5-6: Staff Training, Scope & Team Capability
Purpose
Complete the configuration of staff training plans, scope records and ongoing competency management processes.
Why This Is Important
Strong capability management ensures staff training remains current, professional services can be delivered safely, and role-specific evidence is readily available.
Videos
Assign QSPP, Refresher and Service Training
Create ongoing training schedules and assign required learning activities.How to Access HIA Minor Ailment Modules
Learn how to access Minor Ailment training resources.
Related Resources
Community Pharmacy Training Plan
Scope of Practice Resources
Staff Training Matrix
Annual Refresher Training Schedule
Evidence Based Resources Library
Week 6: Registers, Wikis & Business Management Tools
Purpose
Transform priority registers and wikis into active business management tools by populating them with local information, assigned owners and review schedules.
Why this is important
Registers and wikis form the backbone of operational continuity, delegation, risk management and evidence retrieval. These records must be customised to reflect your local pharmacy
Videos
Governance & Leadership
Risk Management
Legal & Professional Obligations
Staff Wellbeing
Cleaning & Environment
Professional Services
Emergency & Security
Maintenance & Stock Control
Professional Scope
Related Resources
Risk Register Template
Emergency Contacts Register
IT Access Control Matrix
Product Recall Toolkit
Scope of Practice Guide
Premises Maintenance Program
Week 6-7: Audits, Risk, Feedback & Continuous Improvement
Purpose
Activate your audit, review, incident, feedback and improvement processes to support ongoing quality improvement.
Why this is important
Continuous improvement is a central part of QSPP. This week introduces the tools and review cycles needed to identify issues, track actions and improve pharmacy performance.
Videos
Audit Management
Risk & Incident Reviews
Continuous Improvement
Professional Service Reviews
Related Resources
Audit Program Planner
Continuous Quality Improvement Register
Incident Review Guide
Service Audit Tools
Corrective Action Framework
Week 7: Configuration Review & Transition to Monitoring
Purpose
Complete a final Phase 2 review and ensure all ongoing monitoring responsibilities have been assigned.
Why this is important
Before progressing to Phase 3, accountability, review schedules and evidence pathways should be fully established so the platform remains active and sustainable.
Videos
Configuration Review
Complete the Phase 2 Configuration ChecklistGap Analysis & Task Assignment
Identify Gaps and Assign Completion TasksMonitoring & Ownership
Confirm Review Owners and Monitoring RhythmGetting Ongoing Support
Know When to Contact Pharmacy Hive for Support
Related Resources
Phase 2 Configuration Checklist
Monitoring Schedule Template
Governance Review Calendar
Support Pathways Guide
Continuous Improvement Tracker
