Greet the customer with a smile and use their name if you know it

You: “Good morning, Brian, how may I help you today?”
Brian (65ish male): “Good morning, I have to lose weight.”
You: “Ok, what has motivated you to lose weight?”
Brian: “My doctor said I should, and I don’t want to end up like my Dad.”
You: “Well good on you for taking this step. How much are you wanting to lose?”
Brian: “The doctor reckons about XXkgs.”
You: “Do you take any medicines, and do you have any health conditions?”
Brian: “Well my blood pressure is a bit high and the doctor says I have pre-diabetes.”
You: “It sounds like you are making a wise decision to get on top of things before you get worse. Did your doctor refer you to a dietician or any other health professional?”
Brian: “No, he just said to eat less and exercise more.”
You: “Yes, well on the surface that is true, you want to decrease the energy you put into your body when eating and drinking and increase the energy your body uses through exercise. But it is often easier said than done.”
Brian: “I know, I’ve been trying!”
You: “Shall we go into our consulting room to discuss what you have been trying and I can explain some of the products we have that may assist you.”
Brian: “Sure.”

Part 2: Conversation and Enquire