Greet the customer with a smile and use their name if you know it

“How may I help you today?” - your patient has had diarrhoea since yesterday.
Be empathetic “That must be uncomfortable, may I ask you some questions so I can recommend the best solution for you?”
As you build rapport during your conversation you will get an understanding of your patient’s condition.
When did the diarrhoea start and how often are you having to go to the toilet?
Has this happened before?
Have you eaten or drunk anything unusual in the last couple of days?
Do you take any medicines, and do you have any other health conditions?
Have you noticed any blood when you go to the toilet?
Do you have stomach cramps, nausea or vomiting?

Part 2: Conversation and Enquire